The Brief

About Project

Packnwood has over 40 years of experience in distributing and manufacturing environmentally conscious disposable tableware and food packaging. They are a genuinely large organization with operations in the United Kingdom, Italy, Spain, Portugal, Germany, the Netherlands, France, and Belgium. In addition, they have a multi-store website that caters to customers from various countries and languages.

You wouldn’t put on the same outfit as you did ten years ago. You wouldn’t advertise the same as you did five years ago. The way users access the internet, and the technology and usefulness of a website evolve with time. Packnwood, the client, wanted us to redesign their dwindling store by making different improvements and adding customization options. It also wanted us to develop and incorporate marketing tools like SEO, conversion-focused tools like mouseflow. They have suggested that we streamline all of the sites to provide a straightforward user interface.

Challenges

The Challenges

Product Images

Since it was going to be a multi-store, the client needed to place a given product on multiple website variants with the appropriate information and images. It was complicated since some of the images were displayed on one version of the website but were missing on another version, making it hard to work.

Payment Integration

Some website variants only accepted payments via PayPal, Stripe, or both in the previous website version. The client desired a more streamlined procedure. In addition, the payment functionality was not functional as a result of problems with the gateway flow.

Blog Pages

For every company, increasing the number of conversions is one of the most desired outcomes. Because of the limitations of a multi-store, the blogs were not displaying and did not contribute to improving the SEO and conversion. Our goal was to overcome this challenge to expand their reach.

Comparison

Before / After

Before
After
After

Solution

Our Solution

Product Images

The old website featured panoramic movies, but the links to them had been broken, and as a result, the videos were no longer available, and customers were instead greeted with a blank screen on their screens. We’ve updated the player edition and corrected all of the links and the positioning of the product pages on the site. However, it was not a simple fix since Webdesk developed a particular script to remove all missing pictures and references before using the same script to reupload the missing images.

Payment Integration

It is essential to have a simple payment gateway that works perfectly to prevent income and client losses. The site formerly featured various payment methods for different multi-stores, with some accepting payments via Paypal and others accepting payments using the Stripe payment gateway. Due to problems with the payment gateway conflict, the flow became stalled, and customers could not make the payment. To provide a consistent user experience, Webdesk developed a personalized script to resolve the issue with the payment gateway.

Blog Pages

Blogs with high-quality content can reward any company with better conversion rates and increased brand loyalty. Many new potential customers may be attracted to a blog via the continuous flow of helpful material, and current clients can be retained through compelling content. Several blogs were not functioning correctly and were showing error messages. As a result, we developed a custom script to override specific modules, which eventually addressed the problem and ensured SEO contributed.

Customization

Custom Search From Mobile

Users may discover the specific items they’re searching for on an eCommerce website by matching keywords, which is the most fundamental use of this feature. Search capabilities, on the other hand, extend far further than that, as they ought to. Previously, their mobile website did not provide faceted search functionality. Therefore, we created a script to refine their search after receiving preliminary results to provide a faceted search.

Custom Search From Mobile

Users may discover the specific items they’re searching for on an eCommerce website by matching keywords, which is the most fundamental use of this feature. Search capabilities, on the other hand, extend far further than that, as they ought to. Previously, their mobile website did not provide faceted search functionality. Therefore, we created a script to refine their search after receiving preliminary results to provide a faceted search.

Custom Search From Mobile

Users may discover the specific items they’re searching for on an eCommerce website by matching keywords, which is the most fundamental use of this feature. Search capabilities, on the other hand, extend far further than that, as they ought to. Previously, their mobile website did not provide faceted search functionality. Therefore, we created a script to refine their search after receiving preliminary results to provide a faceted search.

Clients

Client Testimonials

WebDesk Solution team was pretty easy to work on our website, the designers were excellent at their job as they created the design as per our expectations. The most important part for our website was the Data migration, for which we were a bit worried but the way they created the script and migrated the whole data was the best thing because we saw that the whole data was migrated without any loss. The project managers were very polite throughout the project and in the warranty period, too.

We at Camera Source, recommend WebDesk Solution for their services as we are highly satisfied with the work and their customer service.

Chris Triplett

Indiana, USA

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4.9
Nick La Maina 1 week ago
Great experience working with Mike and team. Fast communication and high quality work. Look forward to working with them on future projects!
Dave Clark 3 weeks ago
John at WebDesk Solution was very helpful doing a small change at no charge several months after completing a home page update for our client's online store. It is good to find a supplier who will continue to assist well after a job is completed. Dave Clark - Soulutions Inc
T.J. McCambridge 3 weeks ago
WebDesk was a great company to work with! They did a complete redesign of our online store, hit all the needed deadlines, and we are very happy with the outcome. We would recommend them to anyone looking for an upgrade to their web design!
edmond azaryan 3 weeks ago
i have worked with this company for over 5 years now, on multiple projects, they are excellent in the work they do and in support after the project is complete. 100% recommend!
Klik Deals 10 months ago
WebDesk Solution was referred by one of our friend that had worked with them. The idea of the app was to provide local deals in the city and our major concern was the security of our data. We spent a good time communicating with John and we found his company not just a development agency but our app's technology consultancy as he suggested the best technology to use by keeping our security concerns in mind and he also suggested a few other features which we didn't think even. His explanation was crystal clear of why we should use flutter for the Mobile app and laravel for the backend of the mobile app. We were stunned to see the easy to navigate custom dashboard with features like Vendor Management, Coupon's management, Analytics, and Reports to name a few.

We spent almost a year in the development of the Mobile app with an easy to use backend and an informative App landing page. This team is now managing our complete technical requirements as we are still expanding the app functionality with a good response from our customers in the first launch.

We feel we will use WebDesk Solution for years and we recommend their services to everyone in our network.
Supervision Optical a Year ago
We had to develop an online store for our Optical business(Supervision Optical) and we found WebDesk Solution from one of our contacts

WebDesk Solution team explained to us the functionalities we should need on the website and we were amazed to see their knowledge. Their quotation was quite impressive as they provided me with a detailed scope of what I will get on the website.

About the price, This team wasn't the cheapest, it wasn't the most expensive, but it was by far the best value. They provided the mockups which were exactly what we expected and the development was also pixel perfect.

This was a 5-star experience and we have also signed the maintenance contract with them.
Anvi Can Corporation a Year ago
We wanted a top-quality corporate website with a custom design as per our business needs. Webdesk Solution helped us with a couple of mockups at the very first stage as per the branding guidelines we provided them. Their design skills were excellent and they proposed us Wordpress CMS as we told them we need something SEO friendly and they explained how Wordpress CMS will be beneficial for us in long term SEO for our website.

As per our business needs, they developed our website and delivered us on time. The best part was that we didn't found any issues after they asked us to review the first version of our website.

We highly recommend Webdesk Solution as a professional WordPress development agency and there are no regrets of hiring them as we were disappointed with our previous website agency.
TOMMY GOMATOS a Year ago
Excellent company to work with!

After a quick call he understood my needs and within a few days my issue was solved! i would definitely use them again and again
Priyanka Patel a Year ago
TOMMY GOMATOS a Year ago
I had a problem with my site and contacted them for help. I needed an urgent fix and they were VERY VERY good!

Responsive, listened to my needs and solved my problem very quickly!

I would use them again and again
Brandon Jones
a year ago WebDesk Solution has refreshed our website twice over the past few years. Both times they were great to work with. James and his team really stay on top of the project, keep you informed, and stayed on me when information was requested from my side. Their pricing is fair, the work is great, and their communication is top notch. I would recommend WebDesk Solution and would use them again in the future. Thanks for the great website!
Patricia Tyson a Year ago
These guys are great! I had a very complicated request to fulfill and they were able to execute what I wanted and beyond!

If you have a project that needs a professional and polished touch and you want a professional and polished customer service experience, the teams at WebDesk Solution are a must!
Horizon Group Company a year ago
Very good in their work and completed our work before time which good quality. Highly recommended team for volusion.
T. Mai a Year ago
We needed to update our website and found Webdesk solution on our hosting partners recommended list of developers. Not only did this firm come thru, they delivered what we asked for in a timely manner and they are a pleasure to work with! Our contractual requests were all filled and our site looks great and we would not hesitate to use this firm again in the future. Thank you!
Serge Vilmar a Year ago
John at WebDesk Solution was very patient and paid close attention to what I wanted for my website. I am very pleased with the design that resulted from their team's efforts. I am looking forward to a continued relationship with WebDesk Solution as I work to brand my company. John fantastic job.

Thank you,
Serge Vilmar
3R Inkjets and Toners, LLC