Countrywide Sports, based in North Carolina, is a recognized name in the wholesale ammunition industry, proudly serving licensed dealers since 2013. Known for their dedication to quality and customer service, they’ve built a strong reputation among federal firearms licensees. However, their legacy website had not kept pace with the expectations of modern B2B buyers. With no restrictions to prevent B2C purchases, a lack of a powerful product search engine, and no real user reviews to build trust, their digital storefront was falling short. As a long-standing client of WebDesk Solution, they returned to us seeking a transformation that would both modernize their website and re-engineer their user journey to cater specifically to wholesale customers.
WebDesk Solution’s scope included BigCommerce B2B store redesign, custom Klevu search and faceted filter custom app development, Reviews.io integration, dealer-only pricing controls, and a Cornerstone 5.1.0 theme upgrade.
Approach: A Trust-Based Digital Transformation with Tactical Execution
Having successfully worked with Countrywide Sports on previous projects, our team already had a deep understanding of their operational model and pain points. This time, the stakes were higher. David, the client, needed a high-functioning BigCommerce B2B store with tailored access control, faceted product discovery, and a trust-building review ecosystem—all without disrupting current sales operations.
Daniel from WebDesk Solution personally walked David through our phased strategy: building a custom Klevu-powered search and filter app on a sandbox environment, implementing gated access for B2B customers, and simultaneously modernizing the store’s visual design using BigCommerce’s Cornerstone 5.1.0 theme. We reassured David, who expressed concern about downtime and technical disruptions, that the production environment would remain untouched during development. Every module, from the “Login to See Price” system to the review integration, was staged and rigorously tested before rollout.
Our team approached this as more than just a redesign. It was a technical realignment of Countrywide Sports’ digital business logic to support scalable, secure, and user-friendly B2B eCommerce.
To protect ongoing sales operations, WebDesk Solution staged the search app, gated pricing logic, review integration, and theme updates in a sandbox environment before production rollout.
What problems on the Countrywide Sports BigCommerce store were affecting B2B buying, compliance, and product discovery?
Broken Discovery Journey – An Outdated Search Function That Frustrated Users
The original site’s search experience was rudimentary at best. It failed to understand search context, had no learning capability, and offered users irrelevant or incomplete results. For a catalog-heavy B2B site where products often have nuanced differences, this limitation was severely impacting user satisfaction and conversions. Wholesale buyers, often short on time, needed a system that could intuitively guide them to the right product without forcing them to sift through irrelevant listings. Additionally, there was no filtering mechanism, making the navigation of large product groups a frustrating experience.
Missing Social Proof in a Trust-Driven Industry
Trust is currency in B2B sales—especially in the ammunition industry. Yet, Countrywide Sports’ digital storefront lacked any structured customer feedback system. Without verified reviews or integration with Google Reviews, potential buyers were hesitant. There was no way for visitors to gauge the quality of service or products, and the lack of visible testimonials was weakening the brand’s credibility. In a niche where every order involves high-value purchases and compliance, this absence created unnecessary friction in the buyer’s decision-making journey.
No Gated Access to Protect B2B Pricing and Compliance
A major concern was the open display of pricing and order options. The site allowed any visitor—B2B or B2C—to view product pricing and proceed to checkout. This not only risked non-compliant sales but also diluted the brand’s positioning as a wholesale-only provider. Countrywide Sports needed a secure way to display product listings while completely restricting purchase options and pricing visibility to only pre-approved, licensed dealers. The solution had to be airtight from a backend logic standpoint and visually intuitive for the end user.
Dated Theme Design and Poor UX
The site was running an outdated version of the BigCommerce theme, and the design reflected it—cluttered navigation, a lack of promotional messaging, and a layout that didn’t meet modern UX standards. It lacked essential trust banners like “Free Shipping” notices and had an unresponsive header/footer layout on mobile devices. The overall visual hierarchy was weak, and users—especially on mobile—were not being guided effectively through their buying journey.
Key Metrics
How did WebDesk Solution rebuild Countrywide Sports’ BigCommerce store for dealer-only pricing, search, reviews, and UX?
Klevu-Powered Custom Search and Faceted Filters App
We developed a custom app integrated with the Klevu API to revolutionize the product discovery journey. Klevu’s AI-powered search engine brought intelligent NLP-based query understanding, delivering results with real-time relevance. We implemented smart faceted filters across categories, allowing users to filter by price, availability, caliber, brand, and even review ratings. This wasn’t a plug-and-play install; our team custom-built the frontend sync and ensured the filters dynamically responded to inventory and search changes. The result? A seamless, intuitive, and faster product discovery flow.
Integrated Social Proof Through Reviews.io
To solve the trust deficit, we integrated Reviews.io and connected it with both BigCommerce and Google Reviews. This allowed real-time customer feedback to appear directly on the product pages, including ratings and comments. On a strategic level, this helped boost organic search rankings by feeding rich snippets to Google. We also implemented logic to auto-request reviews post-purchase, creating a feedback loop that continually added fresh content and credibility to the site. Now, when potential buyers land on a page, they don’t just see specs—they see community validation.
Login-to-See Pricing with Admin Approval Workflow
WebDesk Solution handled the custom BigCommerce development required to hide pricing, restrict checkout access, and route new dealer registrations through an admin approval workflow. We created a gated pricing model using a custom login system that hides prices and disables purchase actions for unregistered users. Visitors can browse all products but are prompted to log in to access prices. New user registrations are sent to the admin for approval, ensuring compliance with FFL restrictions and internal vetting processes. From a development standpoint, this required a custom BigCommerce-compatible app that could sync with customer groups and dynamically update the user interface based on login state. We also integrated backend notification workflows to streamline admin approvals.
Modern UX Redesign with Theme Upgrade
The visual overhaul included upgrading to BigCommerce’s Cornerstone theme version 5.1.0. We customized the header with a cleaner navigation bar and implemented a floating Free Shipping Banner that adapts across devices. The homepage was rebuilt with high-converting elements such as product callouts, trust icons, and B2B-specific messaging. The footer was reorganized to include key links like dealer login, FAQs, and compliance documentation. Every design change was tested for cross-device compatibility, accessibility, and speed, ensuring the site didn’t just look better—it worked better.
This project became complex because WebDesk had to combine custom B2B access control, Klevu search app development, Reviews.io integration, and a BigCommerce theme upgrade in a sandbox workflow that avoided disruption to live wholesale sales.
What results did Countrywide Sports report after the BigCommerce B2B redesign?
The transformation was not just aesthetic—it was operational. Within months of the launch:
Search engagement jumped by over 38%, with customers spending less time searching and more time converting.
Revenue increased from $2.13M to $3.24M, a 52.03% uplift post-redesign and feature roll-out.
Conversion Rate grew from 2.51% to 3.07%, a significant 22.31% increase.
Average Order Value rose to $1,383.02, signaling higher confidence among buyers.
The new B2B pricing restriction tool minimized compliance risks and reduced unauthorized purchases by 90%.
SEO visibility improved through rich snippets from Reviews.io, which also helped secure top 3 ranking positions for several high-intent keywords.
Conclusion: A Seamless B2B Ecosystem, Built for Trust and Performance
What started as a pain point-ridden, outdated B2C-facing website became a best-in-class B2B commerce engine. By strategically implementing a custom Klevu-powered search app, introducing secure B2B access control, and revamping the store’s design, WebDesk Solution enabled Countrywide Sports to step confidently into a modern digital landscape.
This project didn’t just solve surface-level issues—it reengineered how the brand interacts with customers online, driving measurable growth while staying true to their compliance-first business model. As Countrywide Sports continues to grow, WebDesk remains their strategic partner, ready to innovate at every step of their journey.
