Our Project Process

Step By Step Process Flow

Step 1. Project Setup

WebDesk Solution Responsibility:

  • As soon as the client accepts the proposal and receives the first deposit, we will start the project. WebDesk Solution will set up a project in our project management system Podio.com. WebDesk Solution will assign a project manager who will take care of the project.
  • We highly recommend using Podio for communication, updates, the status of the project, estimates, and other requests because WebDesk Solution facilitates the communication between their team Project manager, Design, Delivery head, and the client team.
  • Podio keeps each communication organized and easy to find out any past communication. We avoid emails as they may get lost in a lot of emails and it can be possible that someone from our team can miss the emails.
  • As soon as the client accepts the Podio invitation, we will send them two things
    1. Design questionnaire
    2. Kick off meeting request
  • We will walk through the whole project process, introduce the team, and how to use Podio, and discuss any questions on the Design questionnaire.

Client Responsibility:

  • As soon as WebDesk Solution shares a design questionnaire with you, the client needs to fill out the design questionnaire form. The design questionnaire form is really important for our process, without a design questionnaire, we can’t produce the desired result of client expectations.
  • This design questionnaire form will help us to produce the desired results and we can deliver the first draft of the mockup as per the client’s requirements. With the help of this form, we can deliver quality, we can reduce a lot of back and forth for design, we can save your round of revisions, and keep the project progressing within the estimated timeline.
  • The second step within the project setup is to Kick off the call. We will schedule a kick-off call and review the whole design questionnaire with the client if we have any questions on client requirements, referenced website, branding guides, logos anything, we will discuss and we can iron out our questions within this kick-off meeting of the project.
  • As soon as WebDesk Solution finishes Kicking off the call, WebDesk Solution will start an internal process within Podio as well as within the design & development teams. The project manager will kick off the whole project with the design team, business analyst team & development team to explain the scope of work & flow of the projects.
  • In order to keep the project within the timeline, we have the Deliverables app within the Podio workspace. The project manager will divide the project into multiple pieces using the AGILE methodology that focus on driving real business value, not just building features.
  • Agile methodologies also place more value on outcomes than outputs, meaning that our team’s goal will always be to find the most efficient and simplest way to achieve the client’s business goals.
  • The project manager will create a lot of deliverables into the Deliverables App within Podio using the AGILE methodology. These tasks maybe not be exactly the scope of work, however, they will show the exact process of the project and keep everything aligned & transparent.
  • The deliverables will be updated weekly/twice a month and this helps teams to keep track of what’s completed, what needs work, and when each task is expected to be done.

Step 2. Design & Mockup

As soon as we finish the kick-off meeting & deliverables creation within Podio, our design team will start working on the first mockup of the project. We start with a homepage and it will take 5-7 business days to deliver the first mockup. Our mockup reflects your requirements, referenced websites’ touch, suggestions, creativity, and platform limitations.

WebDesk Solution uses the Istock.com essential package and we allow our clients to choose 2-3 images from istock.com if they don’t have any pictures of their products. We are limited to 2-3 images per project because we are also running multiple projects using the same essential collection. We also have to use the photos for other projects.

You received the mockup through Adobe XD & Invision apps. These apps are prototype apps. These prototype apps will allow you to see some of the effects that are going to be implemented during the development of this design.

Examples of effects will be hover effects, zoom effects, menu dropdown, sticky header when scrolling through to the bottom, etc. This mockup will only show the desktop version of the design, if the scope of work has an advanced responsive development(Mobile mockup design) then we can definitely provide the mobile mockup after we get the approval on the desktop mockup. These prototype apps will allow the clients to leave the comments on mockup itself.

Your comments will be directly shared with our team as soon as you leave. So there will be a very fast workaround in the process. Each mockup will get a round of revisions as mentioned in the scope of work.

As soon as we get the approval on the homepage after all the revisions given by the client, we will move into the same process for the internal design page if those pages are within the scope of work. When we say internal design pages then it will be a category page & product page.

We will follow the same process for these internal pages, share the mockup in the prototype app, receive feedback from the client and do the round of revisions as per the scope of work and get the final approval. These internal pages reflect the output based on the scope of work, client requirements, platform limitations, and creativity.

In case, if the scope consists of any custom design pages then we will follow the process as mentioned above.

We need both teams to anticipate this process fully so that it does not disturb the timeline of the project. For any round of revision, it will take 1-2 business after leaving the comments to the client. We need faster feedback and approval from the client so that we don’t bounce the deadline of the whole project.

In case there are any new items added or the client purchases any additional round of revision or additional mockup during the design process then the timeline of the project will be extended accordingly.

As per our years of experience with this industry, sometimes it happens that the client needs to add new functionality into the design during the design process and most of the time these functions are out of scope.

In this type of case, we highly recommend the client share exact requirements with the project manager, and he/she will address the requirements properly, and provide an estimate once you approve, we will open a change order and the design will revisit the mockup and add this piece of functionality into the mockup.

Step 3. Development

We will start the development as soon as we get the approval on the homepage design. We will code the homepage as per the approved mockup and the scope of work. We always work on the WebDesk Solution sandbox, we never work on the live project. We never disturb the live website of the client. We build all the functionality as per the scope of work on our sandbox.

The development of the internal pages will be as per the scope of work. If the client has selected the full design package then all the internal pages will be coded as per the approved design. If the client has selected only the homepage to revamp the package then internal pages will be developed as per the platform default and the internal pages will be styled as per the homepage mockup’s font family, style, color combination, look and feel.

The client will have direct access to communicate with project managers through Podio and the client can ask any questions or updates on the project through Podio to our project managers.

If the scope of work has data migration then it will have different processes. WebDesk Solution will start the data migration process as below:

  • When we have a platform migration & data migration project. We request the client to provide us existing platform access and destination platform access.
  • As soon as we have the access, we will start building the API between two platforms to migrate the data. Building the API for these two platforms takes around 2-3 weeks.
  • Once we finish the API development, WebDesk Solution presents the sample data before we start bulk migration of the data.
  • We will send the sample data for approval to the client through podio and as soon as we get the approval, we will start the bulk data migration.
  • We do the two data migrations initially, we migrate all the data that your existing website has. The second time data migration will be performed once we are ready to go live. So that we can cover up all the latest data of order and customers as well as product updates to your destination platform. This way you don’t lose any single data during the platform switch.
  • Once we finish initial data migration, we don’t share the update until we finish the design integration with the platform. If we share the data migration update then it will only show the data, it does not show the functionality that we are supposed to build on the website because we are working on our sandbox for theme integration and the data migration will be performed on the client’s destination platform box.

There are two releases in our normal design, integration & data migration projects.

  1. Desktop or Dekstop & Data migration Update Release
  2. Responsive Development Update Release

Let’s read them in detailed:

  1. Desktop or Desktop & Data Migration Update Release:
    1. If we have only redesign projects on the existing website/platform or new platform then we will release desktop updates within our sandbox.If we have only redesign projects on the existing website/platform or new platform then we will release desktop updates within our sandbox.
    2. What is a desktop update?
      1. The desktop update is the first development update as per our scope of work. The desktop update will have all the approved designs now functional design into the web.
      2. You will be able to test all the approved designs into Desktop like Computers and laptops.
      3. The desktop update will have all the customization updates as well. So you will be able to see all the customization that is within the scope of work.
    3. The project manager will walk through the desktop update once it is delivered to you.
    4. If we have the project including design, development and data migration then we will perform the following steps:
      1. We will migrate our developed designs into the client’s destination box from our WebDesk Solution box.
      2. We will migrate the theme over to the client box because WebDesk Solution has migrated the data to the client destination box.
      3. WebDesk Solution will get the ability to test the whole website including data in the desktop version.
      4. We will perform internal QA of both developed theme & Data migration on the same box, so that you will get a real view of your approved design, data and customization.
      5. As soon as we verify everything, we will release the desktop & data migration update to the client.
  2. Responsive Development Update Release:
    1. Once we get the full approval on first release Desktop or Desktop & Data Migration. We will move to responsive development.
    2. REsponsive development consists of mobile version and tablet version development and we will make sure that the website adopts all the latest mobiles and tablets responsively.
    3. If we have advanced responsive development and then we will follow the approved mockup for the responsive development. We have a normal responsive then we will follow platform standards and w3c standards for the responsive development.
    4. As soon as we finish the development, we will release the second update of the project. The client will be able to test the website with different mobile devices like android and IOS and share the feedback with us.
    5. We will figure all the feedback and move forward to the next stage.

Step 4. QA / Testing

The QA & Testing phase starts once the development ends and updates are released to the client. Some of the projects have multiple QA & Testing processes.

As soon as we finish the development phases and release the updates to the client, we will share an official document. This document consists of all the sandbox links and includes all the customization, so that you can test each item of the scope of work. During this phase, we’ll try our best to find and fix any bugs or mistakes before sending your update. We ask our clients to also check, as we can’t catch everything. Let us know about any bugs that we may have missed.

In order to get bug addresses, we highly recommend using the podio workspace. There is an app Testing & QA within our podio workspace. The client needs to create bug tickets within that app, so that it will keep everything organized and you will get frequent updates on each ticket. The project manager will pass all these QA bugs to our development team and the team will fix them ASAP. The project manager will also respond to each QA bug ticket within the podio Testing & QA app.

As soon as we finish all the QA bugs and get approval from the client, we will send the final balance invoice of this project and get ready for the delivery of this project.

Step 5. Delivery

Delivery is the final stage of the project. As soon as you are ready to go live, we will start the delivery process.

Our Project manager will share the available dates to make the website live. We are delivering a lot of eCommerce and non eCommerce websites every month, so we have a standard migration/Go Live process and avoid multiple websites going live at the same time and avoid messing up between multiple websites and other issues.

As per our standard policy we go live only between Mon-Wed of any week because we want to support all the bugs & hiccups during live or after going live. If we go live during Thursday or Friday then during the weekend, it will be very difficult to provide you support for all the different types of issues. Obviously our team is always available for any emergency support.

We will send you the Go live form and the client needs to fill out that form. That form will have a few questions which will help us to transfer everything smoothly on live.

As soon as you submit the form, we will build a Go Live Playbook and we will share with you. So that you can confirm each event during the live process. The Go Live Playbook will have all the steps and events that we are going to perform during the live process. This Go Live Playbook will be signed by the client and agree to the process that WebDesk Solution has figured out. WebDesk Solution will find out the best process to go live for all the clients.

There are multiple types of Go live Delivery process, this varies based on the projects and projects scope of work.

If the project is just for redesign and customization on the existing platform then the Go Live process is 1-2 business days.

If the project is Design Integration including platform migration (Data migration) then we will have to start the process from the second sync of data migration. In this type of projects, we will share the days and timeline we required for the Go.

During this process the client has to provide us all the necessary access to our development team to make all the migration process smooth.

Once we deliver the website/project, we will share an official update to the client. We will mark the 30 days free support from the date we go live to the next 30 days.

Step 6. Retainer & Support

After 30 days of free support, the project is officially closed. However, most of our clients choose us for the maintenance support. If the client is interested then your account manager will contact you and send you retainer agreement of the maintenance support and will open a new project within our podio workspace.

We highly recommend using our retainer maintenance support because the platform is constantly updating their software and these updates can create a problem/issues on the delivered website. Sometimes it does not create the problem or issues but it is required to update the Platform software update which will give us more features and stability on the platform.

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Nick La Maina 1 week ago
Great experience working with Mike and team. Fast communication and high quality work. Look forward to working with them on future projects!
Dave Clark 3 weeks ago
John at WebDesk Solution was very helpful doing a small change at no charge several months after completing a home page update for our client's online store. It is good to find a supplier who will continue to assist well after a job is completed. Dave Clark - Soulutions Inc
T.J. McCambridge 3 weeks ago
WebDesk was a great company to work with! They did a complete redesign of our online store, hit all the needed deadlines, and we are very happy with the outcome. We would recommend them to anyone looking for an upgrade to their web design!
edmond azaryan 3 weeks ago
i have worked with this company for over 5 years now, on multiple projects, they are excellent in the work they do and in support after the project is complete. 100% recommend!
Klik Deals 10 months ago
WebDesk Solution was referred by one of our friend that had worked with them. The idea of the app was to provide local deals in the city and our major concern was the security of our data. We spent a good time communicating with John and we found his company not just a development agency but our app's technology consultancy as he suggested the best technology to use by keeping our security concerns in mind and he also suggested a few other features which we didn't think even. His explanation was crystal clear of why we should use flutter for the Mobile app and laravel for the backend of the mobile app. We were stunned to see the easy to navigate custom dashboard with features like Vendor Management, Coupon's management, Analytics, and Reports to name a few.

We spent almost a year in the development of the Mobile app with an easy to use backend and an informative App landing page. This team is now managing our complete technical requirements as we are still expanding the app functionality with a good response from our customers in the first launch.

We feel we will use WebDesk Solution for years and we recommend their services to everyone in our network.
Supervision Optical a Year ago
We had to develop an online store for our Optical business(Supervision Optical) and we found WebDesk Solution from one of our contacts

WebDesk Solution team explained to us the functionalities we should need on the website and we were amazed to see their knowledge. Their quotation was quite impressive as they provided me with a detailed scope of what I will get on the website.

About the price, This team wasn't the cheapest, it wasn't the most expensive, but it was by far the best value. They provided the mockups which were exactly what we expected and the development was also pixel perfect.

This was a 5-star experience and we have also signed the maintenance contract with them.
Anvi Can Corporation a Year ago
We wanted a top-quality corporate website with a custom design as per our business needs. Webdesk Solution helped us with a couple of mockups at the very first stage as per the branding guidelines we provided them. Their design skills were excellent and they proposed us Wordpress CMS as we told them we need something SEO friendly and they explained how Wordpress CMS will be beneficial for us in long term SEO for our website.

As per our business needs, they developed our website and delivered us on time. The best part was that we didn't found any issues after they asked us to review the first version of our website.

We highly recommend Webdesk Solution as a professional WordPress development agency and there are no regrets of hiring them as we were disappointed with our previous website agency.
Excellent company to work with!

After a quick call he understood my needs and within a few days my issue was solved! i would definitely use them again and again
Priyanka Patel a Year ago
I had a problem with my site and contacted them for help. I needed an urgent fix and they were VERY VERY good!

Responsive, listened to my needs and solved my problem very quickly!

I would use them again and again
Brandon Jones
a year ago WebDesk Solution has refreshed our website twice over the past few years. Both times they were great to work with. James and his team really stay on top of the project, keep you informed, and stayed on me when information was requested from my side. Their pricing is fair, the work is great, and their communication is top notch. I would recommend WebDesk Solution and would use them again in the future. Thanks for the great website!
Patricia Tyson a Year ago
These guys are great! I had a very complicated request to fulfill and they were able to execute what I wanted and beyond!

If you have a project that needs a professional and polished touch and you want a professional and polished customer service experience, the teams at WebDesk Solution are a must!
Horizon Group Company a year ago
Very good in their work and completed our work before time which good quality. Highly recommended team for volusion.
T. Mai a Year ago
We needed to update our website and found Webdesk solution on our hosting partners recommended list of developers. Not only did this firm come thru, they delivered what we asked for in a timely manner and they are a pleasure to work with! Our contractual requests were all filled and our site looks great and we would not hesitate to use this firm again in the future. Thank you!
Serge Vilmar a Year ago
John at WebDesk Solution was very patient and paid close attention to what I wanted for my website. I am very pleased with the design that resulted from their team's efforts. I am looking forward to a continued relationship with WebDesk Solution as I work to brand my company. John fantastic job.

Thank you,
Serge Vilmar
3R Inkjets and Toners, LLC