As soon as we finish the kick-off meeting & deliverables creation within Podio, our design team will start working on the first mockup of the project. We start with a homepage and it will take 5-7 business days to deliver the first mockup. Our mockup reflects your requirements, referenced websites’ touch, suggestions, creativity, and platform limitations.
WebDesk Solution uses the Istock.com essential package and we allow our clients to choose 2-3 images from istock.com if they don’t have any pictures of their products. We are limited to 2-3 images per project because we are also running multiple projects using the same essential collection. We also have to use the photos for other projects.
You received the mockup through Adobe XD & Invision apps. These apps are prototype apps. These prototype apps will allow you to see some of the effects that are going to be implemented during the development of this design.
Examples of effects will be hover effects, zoom effects, menu dropdown, sticky header when scrolling through to the bottom, etc. This mockup will only show the desktop version of the design, if the scope of work has an advanced responsive development(Mobile mockup design) then we can definitely provide the mobile mockup after we get the approval on the desktop mockup. These prototype apps will allow the clients to leave the comments on mockup itself.
Your comments will be directly shared with our team as soon as you leave. So there will be a very fast workaround in the process. Each mockup will get a round of revisions as mentioned in the scope of work.
As soon as we get the approval on the homepage after all the revisions given by the client, we will move into the same process for the internal design page if those pages are within the scope of work. When we say internal design pages then it will be a category page & product page.
We will follow the same process for these internal pages, share the mockup in the prototype app, receive feedback from the client and do the round of revisions as per the scope of work and get the final approval. These internal pages reflect the output based on the scope of work, client requirements, platform limitations, and creativity.
In case, if the scope consists of any custom design pages then we will follow the process as mentioned above.
We need both teams to anticipate this process fully so that it does not disturb the timeline of the project. For any round of revision, it will take 1-2 business hours after leaving the comments to the client. We need faster feedback and approval from the client so that we don’t bounce the deadline of the whole project.
In case there are any new items added or the client purchases any additional round of revision or additional mockup during the design process then the timeline of the project will be extended accordingly.
As per our years of experience with this industry, sometimes it happens that the client needs to add new functionality into the design during the design process, and most of the time these functions are out of scope.
In this type of case, we highly recommend the client share exact requirements with the project manager, and he/she will address the requirements properly, and provide an estimate once you approve, we will open a change order and the design will revisit the mockup and add this piece of functionality into the mockup.
We will start the development as soon as we get the approval on the homepage design. We will code the homepage as per the approved mockup and the scope of work. We always work on the WebDesk Solution sandbox, we never work on the live project. We never disturb the live website of the client. We build all the functionality as per the scope of work on our sandbox.
The development of the internal pages will be as per the scope of work. If the client has selected the full design package then all the internal pages will be coded as per the approved design. If the client has selected only the homepage to revamp the package then internal pages will be developed as per the platform default and the internal pages will be styled as per the homepage mockup’s font family, style, color combination, look and feel.
The client will have direct access to communicate with project managers through Podio and the client can ask any questions or updates on the project through Podio to our project managers.
If the scope of work has data migration then it will have different processes. WebDesk Solution will start the data migration process as below:
The QA & Testing phase starts once the development ends and updates are released to the client. Some of the projects have multiple QA & Testing processes.
As soon as we finish the development phases and release the updates to the client, we will share an official document. This document consists of all the sandbox links and includes all the customization so that you can test each item of the scope of work. During this phase, we’ll try our best to find and fix any bugs or mistakes before sending your update. We ask our clients to also check, as we can’t catch everything. Let us know about any bugs that we may have missed.
In order to get bug addresses, we highly recommend using the Podio workspace. There is an app Testing & QA within our Podio workspace. The client needs to create bug tickets within that app so that it will keep everything organized and you will get frequent updates on each ticket. The project manager will pass all these QA bugs to our development team and the team will fix them ASAP. The project manager will also respond to each QA bug ticket within the Podio Testing & QA app.
As soon as we finish all the QA bugs and get approval from the client, we will send the final balance invoice for this project and get ready for the delivery of this project.
After 30 days of free support, the project is officially closed. However, most of our clients choose us for maintenance support. If the client is interested then your account manager will contact you and send you a retainer agreement for the maintenance support and will open a new project within our Podio workspace.
We highly recommend using our retainer maintenance support because the platform is constantly updating its software and these updates can create a problem/issues on the delivered website. Sometimes it does not create the problem or issues but it is required to update the Platform software update which will give us more features and stability on the platform.