PacknWood – Fishbowl System Case Study

The Brief

About Project

Packnwood has been selling and producing ecologically responsible disposable tableware and food packaging for over 40 years. With operations throughout the United Kingdom, Italy, Spain, Portugal, Germany, the Netherlands, France, and Belgium, they are a truly global company.

While establishing their BigCommerce shop, Packnwood and WebDesk Solution addressed the possibility of enabling backorders. Because BigCommerce does not allow backorders, Packnwood asked WebDesk to design a custom web app that interfaces to their ERP system. This was critical to their business.


The Challenges

Fishbowl (ERP)

Fishbowl (ERP) was the perfect order management solution for the client. However, getting Fishbowl and BigCommerce to work together with all the requirements was a challenge. Fishbowl provides a plug-in for BigCommerce integration. However, the need for backorders was not met by the current plug-in. The plug-in does not support multiple warehouses either, which was required by the specification. To keep track of inventories and orders, Fishbowl needs installing on the client’s private computer. Fishbowl is not a cloud-based application; thus, it was challenging to integrate. Integrating the new app with the existing ERP system was the most challenging aspect of the project. Packnwood relies on Fishbowl for their enterprise resource planning which allows integration. The lack of functionality to combine with non .net based apps placed the plans in jeopardy.


Our Solution

Each warehouse is in charge of its inventory. Therefore, it becomes significant for businesses with several warehouses, such as Packnwood, to combine and show availability from all of them. Failure to display the consolidated stock could result in revenue loss. The WebDesk Solution team built a bespoke web application that allows administrators to sync inventory from several warehouses and reflect them on the BigCommerce Store. When it came time to integrate ERP with PHP, the WebDesk team used a novel approach that took into account both client demands and the company’s existing resource pool. First, we developed a custom solution to fulfill several warehouses’ needs and allow for backorders. Fishbowl is a system-specific application that integrates with .net services through an API. To get around this, we hosted Fishbowl on the cloud and used a PHP script to connect to it after opening the appropriate ports. It took us over a month to open the ports on the cloud computer needed for the Fishbowl to work precisely. Then, we wrote many PHP scripts for the Fishbowl integration to connect and sync all pertinent data with the cloud-based solution we developed.


Product Management.

Our bespoke module, which was integrated with Fishbowl, gives the admin the ability to manage, automate, and synchronize their Fishbowl inventory with the BigCommerce store. As a result, we developed a backend module to standardize order, monitoring, and inventory connections across many eCommerce Orders. With a single click, the administrator can sync products between Fishbowl and BigCommerce. They also can choose to sync modules at the desired time automatically.

Orders Management

Using the Orders Management module, the client can make changes to existing orders, manage orders in bulk, and obtain a quick and comprehensive view of all orders currently in process, among other things. Furthermore, syncing with the client’s ERP system is a breeze. In addition to the automated sync option, the client may also manually sync orders and monitor the current status in real-time.

Inventory Management

Even though it’s tough to get the hang of, keeping track of inventory in an online store is becoming more critical. Inefficient warehouse space costs money, and too much inventory stock may lead to outmoded or damaged items. The client can use the module to get data from the ERP system and display it by selecting a warehouse and a product or combination.


Client Testimonials

WebDesk Solution team was pretty easy to work on our website, the designers were excellent at their job as they created the design as per our expectations. The most important part for our website was the Data migration, for which we were a bit worried but the way they created the script and migrated the whole data was the best thing because we saw that the whole data was migrated without any loss. The project managers were very polite throughout the project and in the warranty period, too.

We at Camera Source, recommend WebDesk Solution for their services as we are highly satisfied with the work and their customer service.

Chris Triplett

Wisconsin, USA
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Nick La Maina 1 week ago
Great experience working with Mike and team. Fast communication and high quality work. Look forward to working with them on future projects!
Dave Clark 3 weeks ago
John at WebDesk Solution was very helpful doing a small change at no charge several months after completing a home page update for our client's online store. It is good to find a supplier who will continue to assist well after a job is completed. Dave Clark - Soulutions Inc
T.J. McCambridge 3 weeks ago
WebDesk was a great company to work with! They did a complete redesign of our online store, hit all the needed deadlines, and we are very happy with the outcome. We would recommend them to anyone looking for an upgrade to their web design!
edmond azaryan 3 weeks ago
i have worked with this company for over 5 years now, on multiple projects, they are excellent in the work they do and in support after the project is complete. 100% recommend!
Klik Deals 10 months ago
WebDesk Solution was referred by one of our friend that had worked with them. The idea of the app was to provide local deals in the city and our major concern was the security of our data. We spent a good time communicating with John and we found his company not just a development agency but our app's technology consultancy as he suggested the best technology to use by keeping our security concerns in mind and he also suggested a few other features which we didn't think even. His explanation was crystal clear of why we should use flutter for the Mobile app and laravel for the backend of the mobile app. We were stunned to see the easy to navigate custom dashboard with features like Vendor Management, Coupon's management, Analytics, and Reports to name a few.

We spent almost a year in the development of the Mobile app with an easy to use backend and an informative App landing page. This team is now managing our complete technical requirements as we are still expanding the app functionality with a good response from our customers in the first launch.

We feel we will use WebDesk Solution for years and we recommend their services to everyone in our network.
Supervision Optical a Year ago
We had to develop an online store for our Optical business(Supervision Optical) and we found WebDesk Solution from one of our contacts

WebDesk Solution team explained to us the functionalities we should need on the website and we were amazed to see their knowledge. Their quotation was quite impressive as they provided me with a detailed scope of what I will get on the website.

About the price, This team wasn't the cheapest, it wasn't the most expensive, but it was by far the best value. They provided the mockups which were exactly what we expected and the development was also pixel perfect.

This was a 5-star experience and we have also signed the maintenance contract with them.
Anvi Can Corporation a Year ago
We wanted a top-quality corporate website with a custom design as per our business needs. Webdesk Solution helped us with a couple of mockups at the very first stage as per the branding guidelines we provided them. Their design skills were excellent and they proposed us Wordpress CMS as we told them we need something SEO friendly and they explained how Wordpress CMS will be beneficial for us in long term SEO for our website.

As per our business needs, they developed our website and delivered us on time. The best part was that we didn't found any issues after they asked us to review the first version of our website.

We highly recommend Webdesk Solution as a professional WordPress development agency and there are no regrets of hiring them as we were disappointed with our previous website agency.
Excellent company to work with!

After a quick call he understood my needs and within a few days my issue was solved! i would definitely use them again and again
Priyanka Patel a Year ago
I had a problem with my site and contacted them for help. I needed an urgent fix and they were VERY VERY good!

Responsive, listened to my needs and solved my problem very quickly!

I would use them again and again
Brandon Jones
a year ago WebDesk Solution has refreshed our website twice over the past few years. Both times they were great to work with. James and his team really stay on top of the project, keep you informed, and stayed on me when information was requested from my side. Their pricing is fair, the work is great, and their communication is top notch. I would recommend WebDesk Solution and would use them again in the future. Thanks for the great website!
Patricia Tyson a Year ago
These guys are great! I had a very complicated request to fulfill and they were able to execute what I wanted and beyond!

If you have a project that needs a professional and polished touch and you want a professional and polished customer service experience, the teams at WebDesk Solution are a must!
Horizon Group Company a year ago
Very good in their work and completed our work before time which good quality. Highly recommended team for volusion.
T. Mai a Year ago
We needed to update our website and found Webdesk solution on our hosting partners recommended list of developers. Not only did this firm come thru, they delivered what we asked for in a timely manner and they are a pleasure to work with! Our contractual requests were all filled and our site looks great and we would not hesitate to use this firm again in the future. Thank you!
Serge Vilmar a Year ago
John at WebDesk Solution was very patient and paid close attention to what I wanted for my website. I am very pleased with the design that resulted from their team's efforts. I am looking forward to a continued relationship with WebDesk Solution as I work to brand my company. John fantastic job.

Thank you,
Serge Vilmar
3R Inkjets and Toners, LLC