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FULL-SERVICE DIGITAL & AI AGENCY | NORTH AMERICA · NEW YORK · TORONTO

The AI-First Digital Growth Agency – eCommerce, AI & Home Services

Three disciplines. One team. Deep benches in eCommerce development, AI engineering, and home services marketing – serving 500+ brands across North America since 2011.

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14+ Years of Exp|500+ Happy Clients|New York + Toronto|4.9 ★ Clutch|4.9 ★ GoodFirms

WebDesk Solution is an AI-first digital growth agency that builds eCommerce stores, deploys custom AI systems, and runs growth programs for home services businesses – all under one roof. Based in New York and Toronto, we have served 500+ North American clients since 2011 and hold certified partnerships with Shopify, BigCommerce, Adobe Commerce, Klaviyo, Google, and Make. Named clients include Telus, Intelcom, One Tree Planted, Parts Connexion, and Infiniti Home Comfort.

PROOF

Trusted by 500+ Brands Across North America

Proof, not promises. These are the brands that chose us, the platforms that vetted us, and the review sites where our clients posted verified scores.

  • Intelcom
  • Telus
  • One Tree Planted
  • Surplus Furniture
  • Camera Source
  • A Fan For Life
  • Pack n Wood
  • Parts Connexion
  • Inside Injury
Clutch4.9 ★
GoodFirms4.9 ★
DesignRushTop-ranked
UpCityRecommended
GooglePartner Certified

14+ years. 500+ clients. Two offices across North America. The kind of track record you cannot manufacture in a pitch deck.

WHO WE SERVE

Who We Serve – Five Pillars, One Team

One partner. Five specialized growth pillars. From AI automation and eCommerce development to digital marketing, branding, and custom software, our cross-functional team helps ambitious businesses scale faster with integrated strategy, execution, and measurable results.

AI Solutions and Automation

Custom LLMs on your data. Agentic AI that executes multi-step workflows. AI voice agents for sales and support. Predictive and generative AI integrated into your existing stack. Business process automation through Make.com and custom orchestration.

  • ✓ AI chatbots for support & sales
  • ✓ AI voice agents (inbound/outbound)
  • ✓ Custom LLM development
  • ✓ Predictive AI & forecasting
  • ✓ Business process automation
  • ✓ AI-powered personalization

Mid-market and enterprise teams exploring production-grade AI. Companies piloting AI that need real engineering support. Operations leaders hunting measurable automation wins.

Explore AI Development & Automation

eCommerce Development
and Growth

Store builds on Shopify Plus, BigCommerce, Adobe Commerce, and Hyvä themes. Zero-downtime migrations with SEO preserved. Checkout optimization and platform-layer CRO. B2B commerce features, multi-vendor marketplaces, and custom dashboards.

  • ✓ Custom store design & development
  • ✓ Platform migration (zero downtime)
  • ✓ Checkout optimization & CRO
  • ✓ ERP, CRM, payment integrations
  • ✓ Headless commerce architecture
  • ✓ Core Web Vitals optimization

Growth-stage DTC and B2B brands doing $500K to $50M+. Stores hitting a platform ceiling. Teams leaking revenue to broken checkout flows. Brands migrating off legacy platforms.

Explore eCommerce Development & Growth

Digital Growth for Service Businesses

Google Ads (Search, Shopping, Performance Max). Paid social across Meta, LinkedIn, TikTok. SEO, AEO, and GEO. Klaviyo email and SMS automation. CRO, landing page optimization, attribution modeling, and performance dashboards.

  • ✓ Professional website design
  • ✓ Local SEO & Google Business
  • ✓ Google Ads & paid search
  • ✓ Lead generation systems
  • ✓ Reputation management
  • ✓ AI chatbots for booking

Brands where acquisition cost is rising faster than revenue. Teams without full-stack marketing in-house. Businesses spend on ads without proper tracking or attribution.

Explore Digital Marketing Services

Branding & Design

Brand identity systems. UI/UX design for web, app, and eCommerce. Conversion-focused design systems. Marketing creatives, ad assets, and landing pages that match the brand and the buyer.

  • ✓ Brand identity systems
  • ✓ UI/UX design for websites, apps, and eCommerce stores
  • ✓ Conversion-focused design systems
  • ✓ Marketing creatives and ad assets
  • ✓ Landing page design aligned with brand and buyer journey
  • ✓ Visual design that supports sales, trust, and user engagement

Brands ready to level up visual identity alongside a website or product relaunch. Teams whose current design is costing them trust with mid-market and enterprise buyers.

Explore Branding & Web Design

Custom Web & App Development

Responsive websites and web apps (React, Node.js). Headless eCommerce storefronts. Custom portals, dashboards, and client-facing tools. API integrations, third-party connections, and full-stack builds from MVP to production.

  • ✓ Responsive websites and web apps
  • ✓ React and Node.js development
  • ✓ Headless eCommerce storefronts
  • ✓ Custom portals and dashboards
  • ✓ API and third-party integrations
  • ✓ Full-stack builds from MVP to production

SaaS founders shipping the first production build. eCommerce brands whose platform can’t keep up with growth. Enterprises replacing legacy systems with modern, scalable architecture.

Explore Web & App Development
We serve four buyer types across these pillars: growth-stage eCommerce brands ($500K–$50M+), local and regional home services businesses ($500K–$10M), mid-market and enterprise companies ($10M–$500M+), and innovation teams deploying AI in production. Not a match? We will tell you before the contract is signed.

FEATURED WINS

Our Case Studies – Proven Results Across Clients

Real businesses. Measurable outcomes. Explore how we’ve helped eCommerce brands, service businesses, and technology companies increase conversions, improve performance, streamline operations, and achieve sustainable growth through strategic digital solutions.

eCommerce
92%
conversion rate increase
Parts Connexion
BigCommerce migration + custom integrations
Read The Case Study →
View All

THE DIFFERENCE

The WebDesk Solution Difference

Most agencies with the same partner logos, certifications, and client counts look identical on paper. Here is what is actually different about how we work – and why 500+ brands stayed with us long enough for “14+ years” to mean something.

If we cannot point to a live client running the same thing, we will not recommend it.
AI embedded, not bolted on

We deployed agentic AI, custom LLMs, and voice agents on production engagements before “AI-first” became a pitch-deck phrase. If we cannot point to a live client running the same thing, we will not recommend it.

Full-stack ownership across three co-equal pillars

eCommerce development, AI engineering, and home services growth – each is a full discipline with a dedicated bench. Not one pillar subsidized by another. This is the only combination of its kind among North American agencies.

Zero-downtime migration as standard

Every migration ships with a pre-migration SEO audit, a 301 redirect strategy, a staged rollout plan, and post-launch rank monitoring. Not a premium tier – this is how we run migrations by default.

Documented outcomes, not rounded claims

92% conversion rate lift (Parts Connexion). 99.9% uptime (Infiniti Home Comfort). Zero-downtime migrations (Pack n Wood). Every stat maps to a named client and a published case study.

North American coverage, onshore delivery

Two offices – Great Neck, NY and Toronto, ON. US and Canadian clients get onshore billing, matched time zones, and a named team. No offshore handoff after the proposal is signed.

Partnership model, not vendor transactions

Most engagements start as a fixed-price project and move into a monthly retainer. The clients who stay three-plus years do so because the growth work compounds – and because the same people stay on the account.

Book My Strategy Call

AI

AI Marketing & Automation – The Pillar, Not the Feature

Most agencies added AI to their services page last year. We have been shipping production AI before “agentic” became a pitch term. As an AI marketing agency with a full engineering bench, our AI work ships as infrastructure – not demos, not chatbot pilots.

Custom LLMs & Agentic AI
Custom LLMs & Agentic AI
Custom AI

Private LLMs trained on your catalog, your documentation, and your customer history – deployed with guardrails, monitoring, and retrieval-augmented generation. Agentic AI that reads unstructured input, decides what to do, calls tools, and reports back. For order triage, customer support escalation, marketing operations, and internal search.

AI Voice Agents
AI Voice Agents
Voice

For home services, 90% of revenue flows through the phone (Avoca AI / ServiceTitan). A missed call is a lost job. We deploy voice agents that answer 24/7, book into ServiceTitan or Jobber, escalate emergencies, and log every interaction to your CRM. Bonney Plumbing reduced missed calls by 60% with a similar setup.

AI Integration & Automation
AI Integration & Automation
Automation

AI layered onto your existing platform – product recommendations, personalized merchandising, cart recovery, and predictive intelligence for Shopify Plus, BigCommerce, and Adobe Commerce stores. Plus business process automation through Make.com, custom orchestration, and ERP/CRM AI workflows.

See The Full AI Development & Automation Hub →

ECOMMERCE

eCommerce Development – 14 Years of Platform Depth

As an ecommerce growth agency working across every major platform, we have been making build-vs-migrate-vs-optimize calls since 2011. The platform choice sets your ceiling. Get it wrong and you are rebuilding in three years. We have opinions – backed by hundreds of engagements across Shopify Plus, BigCommerce, Adobe Commerce, and headless builds.

ECOMMERCE PLATFORMS WE SPECIALIZE IN
ShopifyShopify PlusBigCommerceAdobe CommercePrestaShopWooCommerceCS-CartShift4ShopShopware
Zero-downtime migration

Magento 1 to Magento 2. Volusion to Shopify. Webjaguar to BigCommerce (Pack n Wood). Every migration ships with a pre-migration SEO map, redirect strategy, staged rollout, and post-launch monitoring. No traffic drops. No data loss.

Platform-layer CRO

Most CRO on stores is surface-level – button colors and form tweaks. Real gains come from rebuilding the payment flow, shipping calculator, address validation, product page schema, and cart abandonment logic. The work compounds. See the Parts Connexion result in the Featured Wins section above.

B2B commerce + marketplaces

Custom pricing tiers. Quote-to-order workflows. Purchase-order checkout. Multi-warehouse inventory. Multi-vendor commission management. These are not off-the-shelf Shopify apps – they are full builds, and we have been shipping them for a decade.

Shopify Plus specialty

For growth-stage DTC brands, Shopify Plus is typically the right answer – but only if the implementation is right. We are a certified Shopify Plus partner with hundreds of Plus builds under the team.

Explore The Full eCommerce Development & Growth Hub →

HOME SERVICES

Home Services Growth – Full-Stack Digital for Service Businesses

Home services businesses are run on the phone, the truck, and the reputation you built over the last ten years. We protect that reputation with websites that do not go down, lead systems that track every dollar, and AI voice agents that pick up when your team cannot. Every service below is in-house – we do not broker this work to a third party.

INDUSTRIES WE SERVE
HVACPlumbingElectricalRoofingPaintingFlooringHome CleaningPest ControlSolar InstallationHome RenovationMore +
THE FULL STACK WE DELIVER FOR HOME SERVICES BUSINESSES
Web Design + Development
Web Design + Development

Fast, mobile-first websites built for conversion – not Instagram awards. Booking flows, service-area pages, before-and-after galleries, and team bios that actually close jobs. Built on WordPress or custom stacks depending on what you already run.

SEO + AEO
SEO + AEO

Local SEO that owns the map pack for “[service] near me” in your service radius. AEO so ChatGPT, Perplexity, and Google AI Overviews cite your brand when homeowners ask which contractor to call. Technical SEO, on-page SEO, and content that ranks.

Digital Marketing & Lead Gen
Digital Marketing & Lead Gen

Google Local Services Ads. Search campaigns with call tracking. Facebook lead forms with qualifying questions. Every dollar tied to a booked job in your CRM – not cost per click, cost per booked appointment.

AI Automation & Voice Agents
AI Automation & Voice Agents

24/7 AI voice agents that answer every call, book into ServiceTitan or Jobber, escalate emergencies, and log interactions to your CRM. Automated review requests after completed jobs. AI-assisted dispatch and scheduling.

Website + Server Management
Website + Server Management

Ongoing uptime monitoring, security patching, WordPress plugin updates, backups, and cloud hosting management. Infiniti Home Comfort runs on our stack at 99.9% uptime. No missed-lead incidents from site downtime.

Review + Reputation Management
Review + Reputation Management

Automated post-job review requests. Response workflows for negative reviews. Reputation dashboards for Google Business Profile, Yelp, HomeAdvisor, and Angi.

See Digital Marketing Agency Services →

HOW WE WORK

How We Work – Discovery, Build, Grow

Every engagement runs on the same three-phase process – whether it is a $25K Shopify migration or a $500K AI platform build. The phases scale. The method does not change.

1
Discovery

We start by understanding your business, your ICP, your unit economics, and your technical constraints. For eCommerce brands: platform, checkout, analytics, ad attribution. For home services: call flow, CRM, lead sources, local search visibility. For AI projects: data, use case, guardrails. Deliverable: a scoped plan with budget, timeline, and outcome targets.

See our full discovery process →
2
Build

Engineering, content, design, and QA run in parallel – not in series. Weekly demos. Staging environments stay open so you can check progress anytime. No six-week disappearing act that surfaces with a surprise. Platform certifications matter here: Shopify Plus, BigCommerce Partner, Adobe Commerce Certified, Klaviyo Master Platinum – your build team has passed the same tests the platform holds its own engineers to.

See our full project process →
3
Grow

Launch is not the finish line. We track what matters (revenue, booked jobs, conversion rate, ROAS, uptime), run regular optimization cycles, and surface issues before they cost you money. Most engagements transition from build into a monthly growth retainer. The clients who stay three-plus years do so because the compounding is real.

Launch My Store in 30 Days

PARTNER ECOSYSTEM

Our Partner Ecosystem – Certified Across the Stack

Each certification represents hundreds of hours of engineering work, a platform-run certification exam, and ongoing partner-level support. They are why we ship enterprise-grade builds on tight timelines.

Platform Partners
Shopify
BigCommerce
WordPress
Adobe Commerce
PrestaShop
Shift4Shop
CS-Cart
Shopware
Cloud & Infrastructure
AWS
DigitalOcean
Google Partner
Bluehost
HostGator
Nexcess
SiteGround
WP Engine
Marketing & Retention
Klaviyo Partner
Yotpo
Gorgias
OptiMonk
Lucky Orange
LiveChat
HelpDesk
AI & Automation
Make
OpenAI
n8n
claude
Payments
Stripe
Square
Authorize.net
See All Certified Partnerships →

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

What is an AI-first digital growth agency?
An AI-first digital growth agency treats AI as core infrastructure rather than a feature layer. At WebDesk Solution, that means deployed agentic AI, custom LLMs trained on your data, AI voice agents, and automation workflows – built by the same engineers who run your eCommerce migrations and marketing programs. It is the pillar, not the feature.
Do you work with home services businesses as well as eCommerce brands?
Yes – both pillars are first-class disciplines with dedicated benches. We run growth programs for HVAC, plumbing, roofing, electrical, and 25+ other home services categories alongside our eCommerce work.
How does AI integrate with an existing eCommerce store?
AI ships as a layer on your existing Shopify Plus, BigCommerce, or Adobe Commerce store – product recommendations, personalized merchandising, cart recovery, predictive intelligence, and AI-assisted support. We integrate without forcing a replatform.
Can AI voice agents generate leads for home services businesses?
Yes. Voice agents answer 24/7, book appointments into ServiceTitan or Jobber, escalate emergencies, and log every call to your CRM. For most home services businesses, this directly recovers revenue from missed calls.
Can you migrate my store without SEO loss or downtime?
Zero-downtime migration is our default. Every project ships with a pre-migration SEO audit, a 301 redirect strategy, a staged rollout plan, and post-launch rank monitoring – regardless of platform.
What is the engagement model – project, retainer, or partnership?
Most engagements start as a fixed-price project and move into a monthly retainer once the build is live. The clients who stay three-plus years do so because the growth work compounds.
How quickly can we see measurable results?
eCommerce CRO and paid programs typically show signal within 60–90 days. SEO and content programs require 4–6 months for meaningful organic lift. We publish a written roadmap with milestones before any work begins.
Where are your offices and what regions do you serve?
Two offices: Great Neck, NY and Toronto, ON. We serve clients across the United States and Canada with onshore billing, matched time zones, and named project teams.

INSIGHTS

Insights From the Experts

Long-form writing from the engineers, strategists, and operators who ship the work. No AI-generated filler. Every post is written by someone who has done the thing they are writing about.

Visit The Insights Blog →

Let’s Talk About Your Project

Whether you are migrating an eCommerce store, deploying an AI voice agent, or growing a home services business – the next step is the same. A 30-minute call. We review what you have, where you want to go, and whether we are the right partner for it. If we are not a fit, we will tell you and point you toward someone who is.

Your information is protected. All consultations are covered by our standard NDA.

    USA
    New York
    98 Cutter Mill Rd, Ste 466, Great Neck, NY 11021
    877-536-3789
    Canada
    Toronto
    150 King Street W, Ste 200, Toronto, ON M5H 1J9
    647-547-2249
    Canada
    Hours
    Mon – Fri 9:00 AM – 5:00 PM
    sales@webdesksolution.com